The recordkeeping training survey results are in. We’re thrilled to have obtained 184 responses from across a variety of agencies and positions – so thank you to everyone who participated. The results will assist QSA to plan the next steps in recordkeeping knowledge development.
So, what was said?
Overwhelmingly the responses indicate that QSA should be involved in conducting recordkeeping awareness and training programs but that the focus and target groups for these programs should be different. Awareness programs should be knowledge sharing events covering such topics as equating recordkeeping to business efficiency and recordkeeping trends and their implication. In contrast, the aim of training programs is to provide practical ‘how-to’ skills in such areas as recordkeeping storage, records retention including disposal
triggers and recordkeeping for non-records officers.
The top three barriers to improved recordkeeping were:
- low awareness of the value of recordkeeping
- low awareness of recordkeeping requirements
- low priority with senior leadership.
Online self-paced learning and website advice were the top two delivery methods, with workshops a close third.
The survey results have highlighted where opportunities exist for us to enhance recordkeeping knowledge and understanding for agency staff. Focus groups and telephone interviews are being held to delve into some of the topics and opportunities identified through the survey.