Unpacking Policy Requirement 1 – Agencies must ensure records management is supported at all levels of the business

In most traditional records management policies and standards, the first principle or requirement that you’ll usually find is something along the lines of “…manage records systematically…”. We’ve always believed that this is the most crucial elements of records management because its sets up a records management program and establishes policies and other governance practices.

For our new Records Governance Policy we’ve decided to take a different approach. Our first policy requirement asks Queensland public authorities to tackle what is arguably the biggest challenge we’re facing at the moment – getting support for records management across the business, top-down and bottom up.

In initial drafts of the policy, our first requirement dealt with governance (now Policy requirement 2) but some of the feedback we received challenged us to do something different. We agreed that culture and support (or lack of) can be a huge blocker of great recordkeeping and we really want to shake things up and make a considerable difference in the maturity and capability of agencies.

So what does it look like to actually meet this policy requirement? Good question. Our first response is: it will look different for every agency. However, there’s a few things that every agency should be striving for, regardless of how big you are, how much money you have or what your core business is.

  • Agencies should identify (or create) very specific roles (ideally at an executive level) that have very clear, high-level responsibilities for recordkeeping. This role will be ultimately responsible for implementing this policy, for ongoing adherence with the Public Records Act 2002 and for transforming records management from an operational function to a strategic enabler. This role will also actively support a positive recordkeeping culture by promoting the value of records throughout the agency and delegating recordkeeping responsibilities to other roles within the agency. You’ll know that you’ve met this element of the policy requirement when you have a high-level advocate who values records and records managers, actively drives the transformation of records management and dedicates adequate resources to records management within the agency.
  • Agencies should be clearly articulating recordkeeping responsibilities of staff and providing advice and guidance on the value of records. For most agencies, the implementation of a training and awareness program might not be a foreign concept but we’re expecting that the focus of training might shift a little. We’d really like agencies to be able to confidently sell the value of recordkeeping – to raise awareness on the ‘why’ rather than just the ‘what’ and ‘how’. We also expect agencies to take a more proactive approach in developing relationships with other areas who are key records and information creators, managers and users – think about areas like Right to Information and Information Privacy, Strategic reporting, Internal audit, etc.
  • Agencies should be proud of their positive, collaborative and innovative records management culture. For some agencies this might feel like a bit of a pipe dream and we know this is pretty ambitious. In the short term, there’s a few things we think you can do to make a difference in this area – introducing records management as a standing item in as many high-level meetings as you can, selling the value of records (think carrot, not stick) and promoting the positive benefits of recordkeeping.

This is a BIG policy requirement and we know it’s not something that can be realised overnight. We also realise that it takes two to tango and we’re committed to supporting you in meeting this requirement. We’re taking a more active approach in communicating with CEOs, we’re developing new training packages that you can use in your own business and we’re cementing our own key messages on the ‘why’ and value of recordkeeping which you can use when you promote recordkeeping in your own agency.

What do you think of this policy requirement? Do you have any great ideas on how agencies can sell the value of records? Have you successfully got your CEO on board with recordkeeping in the past? Leave a comment below!

P.S. Don’t forget to subscribe to this blog as we unpack every element of this policy over the next few weeks.

Remember, you can contact us via email, telephone, blog, Twitter.

Government Recordkeeping


Featured image: Expo 88 Brisbane River water ski show, Brisbane, c 30 April 1988, Digital Image ID 2008

2 thoughts on “Unpacking Policy Requirement 1 – Agencies must ensure records management is supported at all levels of the business

Add yours

  1. Over the last couple of months, I’ve been working (in my own time) on a recordkeeping package for our customer service centres in the department in which I work. This morning I will be presenting a pitch to my management team to inform them of the advantages of good recordkeeping and impress on them the importance of keeping on top of our recordkeeping obligations. The focus of this presentation will be on the “why” and “how” we need to incorporate recordkeeping into our work culture. Having worked on several large archiving projects across various business units in our department, I am painfully aware that one of the major problems in the past has been the lack of senior level support to include recordkeeping in our schedules, and the general attitude that recordkeeping is very low on the priority scale. The release of the new Recordkeeping Governance Policy is very timely, as it gives me even more backing in getting our senior level management on board!

    Wish me luck!!

    1. Hi Leanne, thanks so much for letting us know what you’ve been up to and well done on taking the initiative to develop a recordkeeping package. Good luck getting senior management on board and keep us updated!

Leave a Reply

Powered by WordPress.com.

Up ↑

%d bloggers like this: